Managing sites remotely

Remote access allows you to configure, monitor, and troubleshoot HPE OfficeConnect Wi-Fi Portal deployments in remote sites.

When an HPE OfficeConnect Wi-Fi Portal site is deployed and configured, it establishes a connection to the HPE OfficeConnect Wi-Fi Portal cloud, which is an intermediary server that allows you to access and manage sites remotely. The site information and account credentials associated with the site are registered and stored in the cloud. After the HPE OfficeConnect Wi-Fi Portal site is registered, it can be accessed and managed remotely through the HPE OfficeConnect Wi-Fi Portal application.

NOTE: The remote site must have access to the Internet in order to connect to the HPE OfficeConnect Wi-Fi Portal cloud. If the site loses Internet connectivity and fails to establish a connection to the cloud, you will not be able to access the site remotely. The site can be accessed locally, but account information, including your username and password, cannot be modified at this time.

When you log in to the HPE OfficeConnect Wi-Fi Portal application, the complete list of sites associated with your account is displayed. Select a site from the list for which you want to initiate a remote access session. When the remote access session is established, you can begin managing the site remotely.

NOTE: The list of sites is only displayed if your account is associated with multiple sites. If your account is only associated with one site, the HPE OfficeConnect Wi-Fi Portal application connects directly to that site.

Username and password management

You can change your account username or password at any point in time, both remotely and locally. The HPE OfficeConnect Wi-Fi Portal application automatically communicates with the HPE OfficeConnect Wi-Fi Portal cloud to update the credentials for all sites associated with the account.