Create a support dump file


	NOTE: This procedure creates a support dump for the base appliance only.

Some error messages recommend that you create a support dump of the appliance and send it to an authorized support representative for analysis. The support dump process performs the following functions:

Deletes any existing support dump file
Gathers logs and other information required for debugging
Creates a compressed file with a name in the following format:

hostname-CI-timestamp.sdmp

Unless you specify otherwise, all data in the support dump file is encrypted so that only an authorized support representative can access it. You can choose not to encrypt the support dump file if you have an onsite, authorized support representative or if your environment prohibits outside connections. You can also validate the contents of the support dump file and verify that it does not contain sensitive data such as passwords.


	IMPORTANT: If the appliance is in an error state, you can still create an encrypted support dump file without logging in or other authentication.

The support dump file contains the following:

Product logs
The results of certain operating system and product-related commands

For issues regarding virtual machine instance creation and deployment, gather the following files created on the compute nodes:

/var/log/nova/*
/var/log/isc/*
/var/log/libvirt/*
/etc/libvirt/*

Items logged in the support dump file are recorded according to UTC time.

Prerequisites

Minimum required privileges: Infrastructure administrator

Creating a support dump file

From the main menu, select Settings→Actions→Create support dump.
Choose whether or not to encrypt the support dump file:
1. To encrypt the support dump file, confirm that the Enable support dump encryption check box is selected.
2. To turn off encryption, clear the Enable support dump encryption check box.
Click Yes, create.

You can continue doing other tasks while the support dump file is created.
The support dump file is downloaded when this task is completed. If your browser settings specify a default download folder, the support dump file is placed in that folder. Otherwise, you are prompted to indicate where to download the file.
Contact your authorized support representative for instructions on how to transfer the support dump file to HP.

For information on contacting HP, see How to contact HP.

IMPORTANT: Unless you specify otherwise, the support dump file is encrypted so that only an authorized support representative can view its contents.

Support dump files sent to HP are deleted after use, as the HP data retention policy requires.

See also

Settings: Manage the Foundation appliance

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