Reset the administrator password

If you lose or forget the administrator password to the Foundation base appliance, you can reset it from the base appliance with telephone assistance from your authorized support representative.

Prerequisites

You have access to the appliance console.
The appliance software is running.

Resetting the administrator password

From the console appliance login screen, switch to the pwreset login screen by pressing Ctrl+Alt+F1. To return to the console’s login screen, press Ctrl+Alt+F2.

NOTE: For VMware vSphere users, Ctrl+Alt is used for another function. To send the command to the console, you must press Ctrl+Alt+Spacebar then press Ctrl+Alt+F1.

For KVM users, to send the command to the console, you must select Send Key→Ctrl+Alt+F1 menu item from the Virtual Machine Manager.

Log in with the user name pwreset.

The appliance displays a challenge key. For example:
```
<hostname> login: pwreset
     Challenge = xyaay42a3a
     Password:
```
Telephone your authorized support representative and read the challenge key to them. They will provide you with a short-lived, one-time password based on the challenge key.

For information on how to contact HP by telephone, see How to contact HP.

The authorized support representative uses the challenge code to generate a short-lived, one-time password based on the challenge key. It will be an easy-to-type, space-separated set of strings. For example:
```
        VET ROME DUE HESS FAR GAS
```
Enter the password that you receive from your authorized support representative.

The appliance generates a new password.
Note the new password for the administrator account, and then press Enter to log out.
Log in as administrator using the new password.

The generated password expires immediately after use; you must create a new password.

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