Use the Active Health System download CLI for Windows Operating Systems

1. Download Active Health System download utility from Hewlett Packard Enterprise FTP website.
2. Extract the .zip file using WinZip or any other application.
3. Verify the README.txt file for possible command line options or execute the file by entering the following command:

   AHSdownload

   During the execution of the Active Health System download, a pop-up window for a virtually mounted drive may be displayed briefly during the download. This drive will disconnect automatically.

If the log is larger than 15 MB, then zip or compress the file before sending it to Hewlett Packard Enterprise support.

If you have an open case with Hewlett Packard Enterprise Support, you can e-mail the log file to HPsupport_Global@hpe.com. Use the following convention for the e-mail subject:

<CASE:XXXXXXXXXX>, where XXXXXXXXXX represents your Hewlett Packard Enterprise Support case number.