Preparing the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. For required environmental conditions, see the server documentation.
2. Record any error messages displayed by the system.
3. Remove all CD-ROMs, DVD-ROMs, USB drive keys, or SD cards that are not bootable devices.
4. Collect all tools and utilities necessary to troubleshoot the issue, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities.
   • You must have the appropriate support software installed on the server.

     To verify the server configuration, connect to the System Management Homepage and select Version Control Agent. The VCA provides a list of names and versions of all installed Hewlett Packard Enterprise drivers, Management Agents, and utilities, and whether they are current. For more information, see "Version control."

   • Hewlett Packard Enterprise recommends you have access to the server documentation for server-specific information.
5. Determine if the server will be diagnosed offline or online:
   • If you will diagnose the server online, complete steps 6 and 8.
   • If you will diagnose the server offline, complete steps 7 and 8.
6. To diagnose the server online, review and collect the following information:
   1. Obtain a record of all current ROM settings by running CONREP from Scripting Toolkit for Windows and Linux.
   2. Review the IML. For more information, see the "Integrated Management Log."
   3. Review the HPE iLO information on both the Overview and the System Information page.
   4. Review the Diagnostics page.
   5. If the OS is operating and the System Management Homepage is installed, then review the operational status from the System Management Homepage.
   6. Download the Active Health System log.
   7. Record survey data.
7. To diagnose the server offline, power down the server and peripheral devices. If possible, always perform an orderly shutdown:
   1. Exit any applications.
   2. Exit the operating system.
   3. Power down the server.
8. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server).