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Drives are not recognized

Symptom

Drives are not recognized.

Action

  1. Be sure no power issues exist.
  2. Be sure no loose connections exist. For more information, see "Resolving loose connections."
  3. Check for available updates on any of the following components:
  4. Be sure the drive or backplane is cabled properly.
  5. Check the drive LEDs to be sure they indicate normal function. For information on drive LEDs, see "Hot-plug drive LED definitions." For server-specific drive LED information, see the server documentation.
  6. Be sure the drive is supported. To determine drive support, see the product QuickSpecs.
  7. Power cycle the server. If the drive appears, check to see if the drive firmware needs to be updated.
  8. Be sure the drive bay is not defective by installing the hard drive in another bay.
  9. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive.
  10. Run HPE Insight Diagnostics. Then, replace failed components as indicated.
  11. When using an array controller, be sure the drive is configured in an array. Run HPE SSA. For more information, see "HPE Smart Storage Administrator."
  12. Be sure that the correct controller drivers are installed and that the controller supports the hard drives being installed.
  13. If the controller supports Smart Array Advanced Pack (SAAP) license keys and the configuration is dual domain, be sure the SAAP license key is installed. For more information, see the Hewlett Packard Enterprise website.
  14. If SAS expanders are used, be sure the Smart Array controller contains a cache module.
  15. If a storage enclosure is used, be sure the storage enclosure is powered on.
  16. If a SAS switch is used, be sure disks are zoned to the server using the Virtual SAS Manager.

    IMPORTANT: The HPE Dynamic Smart Array B140i RAID controller and the AHCI do not support SAS drives.

  17. If the HPE Dynamic Smart Array B140i RAID controller is installed on the server, be sure that RAID mode is enabled in HPE UEFI System Utilities.