Start a tunnel session
Prerequisites
- Privileges: Infrastructure administrator
- Remote access service is enabled and configured.
Procedure
- From the main menu, click Settings.
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Do one of the following:
In the Diagnostics panel, click .
Click Diagonostics and then select Actions > Edit.
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Click
Start tunnel to initiate a tunnel connection.
If a connection is established and the remote access service is running, Tunnel state displays Connected.
- Provide the Station ID to the authorized support technician.
- If access level is configured as Restricted, click Accept Selected to allow the HPE authorized technician to connect.
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After the authorized service technician has completed the necessary service on your appliance, click
Stop tunnel to end a tunnel connection.
All the active sessions and connections end and the state of the tunnel status displays Not Connected.CAUTION:
Stopping a tunnel connection abruptly when an authorized technician is running a task may result in an anomaly.