Remote support at the enclosure

Once remote support is enabled for your device, you can configure and edit the remote support settings for that device.

The support identifier is based on the device serial number and product number. HPE OneView Remote Support performs entitlement against the new product number or serial number. Entitlement is checked again by the support center agent who handles new support cases.

You can override serial or product number supplied by HPE OneView by entering a new serial number or product number.


The values must be correct before overriding the contract values.


To refresh contract and warranty information, select Actions > Update contract and warranty.