Enable or disable services access

You can configure the appliance to allow or deny access by an authorized technical support.


HPE OneView contains a technical feature that you can use to allow an authorized technical support to access your system, through the system console, to assess and troubleshoot problems that you have reported. This access is controlled by a password generated and provided by you to the authorized technical support. You can disable the access at any time while the system is running. Hewlett Packard Enterprise recommends that you enable service console access so that an authorized technical support can diagnose your system in the event of a system failure.


Minimum required privileges: Infrastructure administrator

  1. From the main menu, select Settings.
  2. Do one of the following:
    1. In the Security panel, click ..
    2. Click Security and then select Actions > Edit.
  3. The Edit Security screen opens.
  4. From the Authentication portion, locate Service console access and select the appropriate option:
    1. Select Enabled if you want to allow an authorized technical support to access your appliance.
    2. Select Disabled if you want to deny an authorized technical support access to your appliance.

      Read the Warning carefully.

  5. Click OK.
  6. The Security screen opens.
  7. Verify that the setting you entered is shown on the screen.

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