Firmware update errors in HPE OneView

Symptom

Firmware update fail entries shown in the Activity log.

Cause

Interconnect firmware errors can be caused by:

  • Restarting interconnect modules while a firmware update is in progress.

  • Starting a firmware update while another firmware update is already in progress.

  • An interconnect in the Logical Interconnect is not in a Configured state before starting the upgrade.

  • HPE OneView cannot communicate with the Onboard Administrator for the enclosure.

Action
  1. Do not restart interconnect modules while a firmware update is in progress.
  2. Check the Activity Log for more information about the root cause.
    1. If staging firmware failed, check the Activity Log, correct the problem and restart the update.

    2. If activating firmware failed, check the Activity Log, and then manually activate the firmware. Then confirm the VC interconnect firmware versions in HPE OneView are the same versions shown in OA.

  3. Make sure that all interconnects in the Logical Interconnect are in the Configured state before starting the upgrade.
  4. If a firmware update persistently fails, see the online help to create a logical interconnect support dump file and contact your Hewlett Packard Enterprise support representative.