About the factory reset operation

A factory reset restores the appliance to the original factory settings, but does not change the installed firmware version.

CAUTION:

By default, the factory reset operation erases appliance data, including logs, network settings, and managed device settings in HPE OneView. You have the option of explicitly preserving network settings and logs. The preserve network settings option also preserves the cryptography mode.

Preserving network settings is the safest option when trying to recover an appliance from an error because the appliance remains accessible from the network.

Ensure that you have a recent backup file before performing this operation.

The factory reset operation can be performed from the UI or from the appliance maintenance console.

Use the factory reset operation for either of these reasons:

  • To decommission the appliance so that you can migrate the hardware

    If you intend to decommission the appliance, perform the factory reset without preserving the network settings and logs. If the HPE Synergy appliance is not highly available, you must reset the frame link module from the front panel display module to regain access to HPE OneView. Performing a factory reset operation on the frame link module disrupts running work loads.

  • To return the appliance to a known state for reuse (for example, to restore the appliance from a backup file).

    If you plan to restore an appliance from a backup file or to apply a fresh, new configuration, ensure that you preserve the network settings and logs.

If the appliance is highly available (the View details command on the appliance maintenance console show both active and standby operational), the factory reset operation will fail.

Remove the standby appliance first using the HPE OneView GUI.