About contract and warranty

HPE OneView automatically checks if your hardware has a valid entitlement to Hewlett Packard Enterprise support. A valid entitlement is a Hewlett Packard Enterprise warranty or an active contract. If a valid entitlement to support is found, HPE OneView Remote Support opens a support case for a hardware failure.

Occasionally, due to a delay in contract updates entitlement information is not up-to-date. In that case, you can edit or override the information. Entitlement is then validated by Hewlett Packard Enterprise support staff.

You can also view entitlement information when available for each device that is enabled for HPE OneView Remote Support.

More information