Enable or disable authorized services access

When you first start up the appliance, you can choose to enable or disable access by authorized technical support. By default, authorized technical support personnel are allowed to access your system through the appliance console and diagnose issues that you have reported.
There are several ways to allow authorized support representatives to access the appliance for advanced troubleshooting operations:
  • If on site, the authorized support representative can use the appliance console or an SSH session to the HPE OneView maintenance console.

  • A shared virtual desktop session where the authorized support representative works with you to obtain a one-time password and you allow him to access the appliance console or maintenance console through the virtual desktop.

  • You can enable service console access and the service sessions features to allow the authorized support representative to access HPE OneView directly through a secure tunnel.

Support access is privileged, which enables the authorized technical support representative to debug any problems on the appliance. Access to the services access account requires the technician to obtain a one-time password using a challenge/response mechanism similar to the one for a password reset.

Any time after the initial configuration of the appliance, an Infrastructure administrator can enable or disable services access through the user interface.


Privileges: Infrastructure administrator

  1. From the main menu, select Settings.
  2. Click the Edit icon in the Security panel.

    The Edit Security window opens.

  3. Select the appropriate setting for Service console access:
    1. Disabled to prevent access to the console.
    2. Enabled to allow access to the console.
  4. Click OK.

You can also use a /rest/appliance/settings/enableServiceAccess REST API to enable or disable services access.


Hewlett Packard Enterprise recommends that you enable access to allow the authorized support representative to access the appliance to troubleshoot the issues.

More information

About the appliance maintenance console