Appliance is offline, unrecoverable error

Symptom

The appliance is offline with an unrecoverable error. HPE OneView displays an Appliance Error screen.

Cause

An internal error in HPE OneView occurred.

The appliance error screen provides details about the error, if known, and recommends actions to take based on the error detection.

You might be directed to do one or more of the following actions:

Action
  1. Restart the appliance.
  2. If prompted, create a support dump file and contact your authorized support representative.
  3. Shutdown the appliance and restore a backup onto a new appliance with the same version of HPE OneView.
  4. Do not delete the old appliance until HPE OneView has been recovered onto the new appliance. Contact your authorized support representative if the appliance in the error state must be recovered.