Firmware compliance data is not available

Symptom

Firmware compliance data is not available for a particular server.

Cause
  • HPE OneView is unable to communicate with the hardware.

  • HPE OneView encountered an error while retrieving the inventory information.

  • A system restore is done in HPE OneView.

  • HPE OneView is unable to communicate with the remote repository where the HPE Service Pack for ProLiant (SPP) has been hosted.

  • Error occurs while checking for compliance.

IMPORTANT:
  • Errors encountered during the firmware compliance report generation are reported as alerts on the corresponding resource.

Action
  1. View the activity logs of the resource, and resolve any critical or warning alerts that are active on that resource.
  2. Refresh the server hardware prior to re-generating a firmware compliance report.
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