USB drive not recognized during HPE Synergy Composer support dump

Symptom

A No USB mounted message was encountered.

Cause

The USB flash drive file system exceeds 16 GB.

Action
  1. Ensure that you are inserting the USB flash drive into the correct enclosure.
  2. Use a USB flash drive formatted with a single file system less than or equal to 16 GB in size.

    The maximum size of a FAT32 file system is 4 GB.

  3. Retry the create support dump procedure to download the support dump file to the USB flash drive.