Create a logical enclosure support dump file

A logical enclosure support dump file includes content from each member logical interconnect and unmanaged interconnects in addition to the content of the appliance support dump. The entire bundle of files is compressed and encrypted for downloading. The consolidated logical enclosure support dump is encrypted as support dump information from the logical interconnects includes proprietary HPE intellectual property.

NOTE:

You can view the contents of an unencrypted appliance support dump by creating a support dump file from the Settings > Appliance screen.

If instructed to create a support dump from more than one logical enclosure, navigate to each logical enclosure screen individually and create a support dump. You must wait for each support dump to complete before creating a subsequent support dump.

By default, the logical enclosure support dump includes the appliance support dump. If instructed to create a logical enclosure support dump that does not contain the appliance support dump, you must use the logical enclosure REST APIs.

Prerequisites
  • Privileges: Server administrator

  • A logical enclosure resource

Procedure
  1. From the main menu, select SERVERS > Logical Enclosures, and then select a logical enclosure.
  2. Select Actions > Create logical enclosure support dump.
  3. To customize the selection of logical enclosure support dump logs, select the Advanced check box and select the types of logs that you want to download with the help of an Authorized technical support representative.
  4. Click Yes, create to confirm.

    You can continue doing other tasks while the support dump is created in the background. When this task completes, the support dump zip file is downloaded to your browser default download folder, or you are prompted to indicate where to download the file. The logical enclosure support dump file name has the format host_name-LE-name-date-time.sdmp.

    In case of a customized support dump, a file metadata.txt is included in the support dump zip file. The metadata.txt contains the selected list from each section of the logical enclosure.

  5. Verify the zip file is in the specified file location.
  6. Contact your Authorized technical support for instructions on delivering the support dump file.

More information