Enable or disable authorized services access
If on site, the authorized support representative can use the appliance console or an SSH session to the HPE OneView maintenance console.
A shared virtual desktop session where the authorized support representative works with you to obtain a one-time password and you allow him to access the appliance console or maintenance console through the virtual desktop.
You can enable service console access and the service sessions features to allow the authorized support representative to access HPE OneView directly through a secure tunnel.
Support access is privileged, which enables the authorized technical support representative to debug any problems on the appliance. Access to the services access account requires the technician to obtain a one-time password using a challenge/response mechanism similar to the one for a password reset.
Any time after the initial configuration of the appliance, an Infrastructure administrator can enable or disable services access through the user interface.
Privileges: Infrastructure administrator
You can also use a
/rest/appliance/settings/enableServiceAccess
REST API to enable or disable services access.
Hewlett Packard Enterprise recommends that you enable access to allow the authorized support representative to access the appliance to troubleshoot the issues.