Service alerts

Service alerts indicate that HPE OneView Remote Support has determined that a device needs remedial action due to a device event or an alert.

Service alerts are generated in HPE OneView when HPE OneView Remote Support is enabled on the appliance. HPE OneView Remote Support monitors devices that are eligible and enabled for remote support, and that have a valid support contract or warranty.

Remote Support Ticket

A Remote Support Ticket service alert indicates that a service obligation is identified, and a support ticket is open at Hewlett Packard Enterprise. The service alert provides a link to the original device alert that provides information, such as a case identifier (Case ID) and primary contact information. The primary contact information may be used by Hewlett Packard Enterprise support staff to facilitate a service call.

This type of service alert is cleared automatically when the case at Hewlett Packard Enterprise is closed. Hewlett Packard Enterprise closes the case on completion of the service obligations depending on the support contract.

Remote Support Notice

Starting with HPE OneView 5.2, HPE OneView provides Remote Support Notice service alerts in addition to Remote Support Ticket service alerts. These service alerts identify issues that do not result in a support ticket at Hewlett Packard Enterprise, but which still require remediation. The service alert provides a link to the original device alert, appropriate remediation steps to resolve the issue, and links to the Hewlett Packard Enterprise customer self-repair media libraries, where appropriate.

You must manually clear this type of alerts.