Before calling your networking dealer or HPE Support, to make the support process most efficient, retrieve the following information:
Information Item | Information Location |
---|---|
Product identification, including the chassis, modules, and transceivers | The front of the switch, and on the modules and transceivers. |
Details about the switch’s status including the OS (software) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information | Switch console using the show tech command. |
Copy of your network topology map, including network addresses assigned to the relevant devices | Your network records. |