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Before calling support

Before calling your networking dealer or HPE Support, to make the support process most efficient, retrieve the following information:

Information Item Information Location

Product identification, including the chassis, modules, and transceivers

The front of the switch, and on the modules and transceivers.

Details about the switch’s status including the OS (software) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information

Switch console using the show tech command.

Copy of your network topology map, including network addresses assigned to the relevant devices

Your network records.