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Use HP iLO to download the entire Active Health System log

It might take a long time to download the entire Active Health System log. If you need to upload the Active Health System log for a technical issue, HP recommends using the procedure "Use HP iLO to download the Active Health System Log for a date range" to download the log for the specific range of dates in which the problem occurred. Active Health System logs larger than 15 MB must be compressed before they are emailed to HP Support or they will need to be uploaded to an FTP site.

To download a log for a date range:

  1. Navigate to the Information > Active Health System log page.
  2. Click Show Advanced Settings.
  3. Enter the contact information to include in the downloaded file:
    • HP support case number
    • Contact name
    • Phone number
    • Email address
    • Company name
  4. Click Download Entire Log.

    A dialog box prompts you to open or save the file.

  5. Click Save.

    A dialog box prompts you to choose a file location.

  6. Specify a file location and file name, and then click Save.
  7. If you have an open case with HP Support, you can e-mail the log file to HPsupport_Global@hp.com.

    Use the following convention for the e-mail subject:

    <CASE:XXXXXXXXXX>, where XXXXXXXXXX represents your HP Support case number.