Downloading an AHS log
Procedure
- From the System Utilities screen, select Embedded Applications > Active Health System Log and press Enter.
- Select Download Active Health System Log and press Enter.
-
Complete the following and press
Enter after each selection or data entry.
- Download Entire Log—Unless you a support representative advises you to download AHS records for the life of the server, leave this disabled (not selected). The default setting is disabled.
- Range Start Date—Enter a starting date for log collection.
- Range End Date—Enter an ending date for log collection.
-
Select File Location—Select this option to open a File Explorer screen and select the FAT16 FAT32 partition on local or virtual writable media on which to download the AHS log.
NOTE: Hewlett Packard Enterprise recommends storing AHS logs on USB or HDD media. Storing logs on SD cards is not supported.
- Optional: Add your customer information, including support case number, and contact information.
-
Select
Start Download and press
Enter.
The UEFI firmware communicates with iLO to download the requested AHS log files and package them into one
.ahs
file. -
When requested by Hewlett Packard Enterprise Support, copy your stored
.ahs
file, and email it to your customer support representative.
NOTE: You can also download AHS log files by selecting
System Utilities > System Health > Download Active Health System Log.