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Before registering, verify that the following prerequisites are met:
The server supports embedded remote support registration through Intelligent Provisioning. For more information, see the Intelligent Provisioning user guide.
IMPORTANT: If you use HPE OneView to manage your environment,
use HPE OneView to register for remote support. For more information,
see the HPE OneView documentation at http://www.hpe.com/info/oneview/docs.
Your environment meets
the requirements for remote support registration. For more information,
see the Insight Remote Support and Insight Online setup guide for
ProLiant Servers and BladeSystem c-Class Enclosures at the following
website: http://www.hpe.com/info/insightremotesupport/docs.
A supported version of Intelligent Provisioning is installed.
Version 2.01 or later is required for remote support registration.
iLO is configured as follows:
A supported version of the iLO firmware is installed.
To address third-party software vulnerabilities, Hewlett Packard Enterprise recommends using iLO 4 2.03 or later.
The time zone is set in iLO.
A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
For information about configuring iLO, see the iLO 4 user guide.
For Insight Remote Support central connect only: A supported version of the Insight RS software is installed and configured on the Insight RS host server.
For more information, see the Intelligent Provisioning user guide.
For Insight Remote Support central connect only: The RIBCL protocol credentials for the server are configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the Insight Remote Support installation and configuration guide.
