378-NVDIMM Error – Processor X, DIMM Y

Symptom

378-NVDIMM Error – Processor X, DIMM Y. NVDIMM is configured for a different processor type. All NVDIMMs on Processor X are disabled. Action: Sanitize all NVDIMMs on Processor X.

Cause

The server does not match the original server in which the NVDIMM was used, and NVDIMM-N Memory Interleaving is enabled.

Action
  1. Save the contents of the NVDIMM to other media to preserve the data.
  2. Remove the processor and replace it with the previously installed processor type.
  3. Restore data to the NVDIMM.
  4. If the error persists, sanitize the NVDIMM. The data on the NVDIMM will not be available after sanitization.

    For more information, see the HPE 8GB NVDIMM User Guide on the Hewlett Packard Enterprise website. For removal and replacement procedures, see the server maintenance and service guide on the Hewlett Packard Enterprise website.