2016 - Enclosure Find failed
Severity: MAJOR
Description: An add, import, or recovery of an enclosure failed while attempting to perform a connection or reconnection with the enclosure. Find operations are caused by a user request to add an enclosure to the domain. Reconnections might be caused by:
- VCM reset
- VCM failover
- Configuration restore
- Firmware upgrade
- User re-authentication request
- Reconnection of an enclosure that was previously in a NO-COMM state
Possible causes:
- The primary OA IP, username, or password is not valid.
- The FW version of the primary OA of the enclosure is not >= 3.11.
- During the connection or reconnection operation a call to the OA fails. This might be because of a failed portion of OA/enclosure hardware or the OA has not recovered sufficiently after a previous failure.
- Communications with the OA is not available due to networking issues.
Action: Do not attempt any configuration changes to the Virtual Connect Domain. Recommended corrective actions:
- Provide valid OA credentials (IP/user/password) if requested by VC.
- Make sure that the user has interconnect bay access privileges.
- Verify OA and VC have been assigned IP addresses and that the IP addresses do not conflict with other assignments on the network.
- Verify that OA management network is not being used for substantial data traffic.
- Verify that management network topology is correct.
- Verify end-to-end connectivity (for example, the
ping
command). - Make sure OA has appropriate firmware version and update if necessary.
- If all workarounds fail:
- Export a support package from VC for Hewlett Packard Enterprise analysis.
- Capture the output of the OA
show all
command for Hewlett Packard Enterprise analysis. - Contact Hewlett Packard Enterprise customer support with the previously gathered information.