317-Chassis Firmware Error

Symptom

317-Chassis Firmware Error – Unable to communicate with the Chassis Firmware. Action: Reset iLO FW. If issue persists reset Chassis FW (remove AC to chassis). If issue persists attempt to update the Chassis FW.

Cause

A communication issue exists within iLO or the chassis firmware.

Action
  1. Reset the iLO firmware.

    For more information, see the iLO user guide on the Hewlett Packard Enterprise website.

  2. If the issue persists, remove power from the chassis.
  3. If the issue persists, update the chassis firmware.

    For more information, see "Keeping the system current" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.