2003 - Enclosure import failed

Severity: CRITICAL

Description: An import or recovery of an enclosure failed. Imports are triggered by a user request to add an enclosure to the domain. Recoveries might be triggered by:

• VCM reset
• VCM failover
• Configuration restore
• Firmware upgrade
• User re-authentication request
• Reconnection of an enclosure that was previously in a NO-COMM state

Possible causes:

• The primary OA IP, username, or password is not valid. This would include having insufficient permissions. Administrator privileges, with full IOBAY and Device Bay access is required.
• The FW version of the primary OA of the enclosure is not >= 3.11.

Action: Do not attempt any configuration changes to the Virtual Connect Domain. Recommended corrective actions:

• Provide valid OA credentials (IP/user/password) if requested by VC.
• Make sure that the user has interconnect bay access privileges.
• Verify OA and VC have been assigned IP addresses and that the IP addresses do not conflict with other assignments on the network.
• Verify that OA management network is not being used for substantial data traffic.
• Verify that management network topology is correct.
• Verify end-to-end connectivity (for example, the ping command).
• Make sure the OA has appropriate firmware version and update if necessary.
• If all workarounds fail:
  1. Export a support package from VC for Hewlett Packard Enterprise analysis.
  2. Capture the output of the OA show all command for Hewlett Packard Enterprise analysis.
  3. Contact Hewlett Packard Enterprise customer support with the previously gathered information.