1003 - VCM-OA communication down

Severity: CRITICAL

Description: The communication between the VC management application and the active Onboard Administrator has been interrupted.

Possible causes:

  • An error has occurred during the execution of a SOAP call from the VC management application to the Onboard Administrator. Specific known causes are:
    • OA reboot (including firmware update)
    • Network disconnect
    • OA no longer in VC mode
    • OA replaced
    • Management network overloaded with data traffic
    • OA errors
    • Hardware failures
    • Rogue DHCP server
  • The VC management application has detected that the OA firmware version is below the acceptable limit.

Action: Do the following if the communications failure is persistent:

  • Update the OA firmware if required.
  • Provide appropriate OA credentials (IP/user/password) if requested by VC.
  • Verify OA and VC have been assigned IP addresses and that the IP addresses do not conflict with other assignments on the network.
  • Verify that management network is not being used for substantial data traffic.
  • Verify that management network topology is correct.
  • Verify end-to-end connectivity.
  • Make sure OA version is appropriate.
  • Export a support package from VC for Hewlett Packard Enterprise analysis.
  • Capture the output of the OA show all command for Hewlett Packard Enterprise analysis.