390-On Package High-Bandwidth Memory Failure

Symptom

390-On Package High-Bandwidth Memory Failure – Uncorrectable Memory Error – Processor X. Action: Replace processor.

Cause

The processor has failed.

CAUTION:

Before removing or replacing any processors, be sure to follow the processor troubleshooting guidelines in "Performing Processor Procedures in the Troubleshooting Process" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting. Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board.

Action

Replace the processor.

For more information, see the server maintenance and service guide on the Hewlett Packard Enterprise website.