Controller issues flowchart
- The controller is not displayed in UEFI System Utilities.
- The controller is not displayed in HPE SSA.
- Errors are listed in the IML.
- The hardware is physically damaged.
- The controller is not supported on the server.
- The controller is faulty.
- The processor is not installed for the PCIe slot where the controller is installed.
- The firmware is outdated.
Before you make changes to your system, always download the Active Health System log.
For more information about the Active Health System Viewer, see the AHSV user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/ahsv-docs).
For more information about error messages, see the error message guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/gen10-troubleshooting).
For removal and replacement procedures, see the server maintenance and service guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/proliantgen10-docs).
For installation procedures, see the server user guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/proliantgen10-docs).