Drives are not recognized

Symptom

Drives are not recognized.

Action
  1. Be sure that no power issues exist.
  2. Be sure that no loose connections exist.
  3. Check for available updates on any of the following components:
    • Smart Array Controller firmware
    • HPE Smart Array S100i SR Gen10 driver
    • HBA firmware
    • Expander backplane SEP firmware
    • System ROM
  4. Be sure that the drive or backplane is cabled properly.
  5. Review the drive LED statuses to ensure that they indicate normal function.

    For server-specific drive LED information, see server documentation.

  6. Be sure that the drive is supported.
  7. Power cycle the server.

    If the drive appears, verify the drive firmware and update, if needed.

  8. Be sure that the drive bay is not defective by installing the hard drive in another bay.
  9. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive.
  10. When using an array controller, be sure that the drive is configured in an array. Run HPE SSA.
  11. Be sure that the correct controller drivers are installed and that the controller supports the hard drives being installed.
  12. If a storage enclosure is used, be sure that the storage enclosure is powered on.
  13. If a SAS switch is used, be sure that disks are zoned to the server using the Virtual SAS Manager.
    IMPORTANT: The HPE Smart Array S100i SR Gen10 and the AHCI do not support SAS drives.

  14. If the HPE Smart Array S100i SR Gen10 is installed on the server, be sure that RAID mode is enabled and UEFI boot mode is endabled in UEFI System Utilities.