Software locks up
The software locks up.
- The software might be incompatible with other software on the server.
- Known issues might exist with the software.
- The server configuration might have changed.
- The server might be infected by a virus.
- Verify the application log and operating system log for entries indicating why the software locked up.
- Verify for compatibility and incompatibility with other software on the server.
- Verify the support website of the software vendor for known issues.
- Review log files for changes made to the server that might have caused the issue.
- Scan the server for viruses with an updated virus scan utility.