Initial diagnosis

This section helps you decide which flowchart can help you with your issue.

• Remote diagnosis flowchart—To diagnose the issue from a remote location.

• Server power-on issues flowchart with ML and DL series servers—An HPE ProLiant ML or DL Gen10 series server does not power on.

• Server power-on issues flowchart for XL series servers—An HPE ProLiant XL Gen10 series server does not power on.

• Server blade power-on issues flowchart with BL series server blades—An HPE ProLiant BL Gen10 series server blade does not power on.

• POST issues flowchart—An overview that directs you to the correct flowchart when your server does not complete POST.

• POST issues—Server hang or reboot during POST flowchart—A server hangs or reboots during the boot process.

• POST issues—No boot, no video flowchart—A server does not boot and has no video.

• POST issues—Boot, no video flowchart—A server boots, but has no video.

• OS boot issues flowchart—A server does not boot to the OS.

• Intelligent Provisioning issues flowchart—A server does not boot to Intelligent Provisioning.

• Controller issues flowchart—A controller is not shown during POST or if your controller shows errors.

• Energy pack issues for HPE Smart Array controllers — An energy pack is not recognized or is not charging.

• Physical drive issues flowchart—Physical drives are not shown or if errors are displayed during POST.

• Logical drive issues flowchart—Logical drives are not shown or if errors are displayed during POST.

• Server fault indications flowchart for non-blade servers—A nonblade server has Insight Management Agent faults or faults indicated by LEDs.

• Server blade fault indications flowchart for BL c-Class server blades—An HPE ProLiant BL server blade has Insight Management Agent faults or faults indicated by LEDs.

• NIC issues flowchart—A NIC is not working.

• General diagnosis flowchart—All other issues.