To gather and respond to information obtained by the
SHOW ALL
command, perform the following procedure.
Prerequisites
Gather and review health and system information using the OA CLI to troubleshoot the system:
Procedure
-
For systems using OA firmware 3.60 and earlier, review the
SHOW ENCLOSURE LCD
output of the
SHOW ALL
report. Review the data or remotely review messages on the Insight Display through the OA GUI.
A display status of "Blinking" indicates a warning condition.
-
For a status overview of the
chassis, review the output of the following commands listed in the
SHOW ALL
report:
SHOW ENCLOSURE STATUS
SHOW SERVER STATUS ALL
SHOW INTERCONNECT STATUS ALL
If the status of a component is "Degraded," then observe the subcomponents one by one to discover the degraded component. Faulty subcomponents can be marked as such.
-
To locate information that might be pertinent to the current issue, review the system log (SYSLOG) section of the
SHOW ALL
report.
If the time frame of the failure is not available within the system log, then review the extended system log using the following CLI command:
SHOW SYSLOG HISTORY 0
-
To search for support information about the issue (if available), go to the
Hewlett Packard Enterprise website (http://www.hpe.com/support/hpesc) and do the following:
- Enter
HPE BladeSystem Onboard Administrator in the search field and press
Enter.
- Select
Documents from the results list at the left side of the page.
- To locate support information, filter the results using the selections available.
-
For any low-level (transport layer) SAN or network connectivity errors in an interconnect device or network card connection, review any low-level FRU firmware update information provided by the
SHOW UPDATE
output in the
SHOW ALL
report.
Any newer version available in the New Version column must be updated using the
UPDATE DEVICE
command. These errors cause an interruption in I/O connectivity. Update the firmware per module and not simultaneously.
For more information about the
UPDATE DEVICE
command, see the
HPE BladeSystem Onboard Administrator Command Line Interface Users Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/BladeSystem-docs).
-
Use the
UPLOAD SUPPORTDUMP
OA CLI command to capture any entry in the system log file referring to
Saving supportdump.