Using the OA CLI

To gather and respond to information obtained by the SHOW ALL command, perform the following procedure.

Prerequisites
Gather and review health and system information using the OA CLI to troubleshoot the system:
  • For systems using OA firmware 3.60 or later, run the SHOW HEALTH CLI command and review the health status for the entire chassis. The SHOW HEALTH status output is included within the OA SHOW ALL report as well as the first executed SHOW command.
  • Execute the SHOW ALL command from either the OA GUI or the OA CLI as follows:
    • OA GUI > Enclosure Settings > Configuration Scripts > SHOW ALL > > >
    • OA CLI > Execute the following CLI command: SHOW ALL

    This command executes all OA CLI SHOW commands to provide a detailed report of the enclosure configuration, status, and inventory available.

Procedure
  1. For systems using OA firmware 3.60 and earlier, review the SHOW ENCLOSURE LCD output of the SHOW ALL report. Review the data or remotely review messages on the Insight Display through the OA GUI.

    A display status of "Blinking" indicates a warning condition.

  2. For a status overview of the chassis, review the output of the following commands listed in the SHOW ALL report:
    • SHOW ENCLOSURE STATUS
    • SHOW SERVER STATUS ALL
    • SHOW INTERCONNECT STATUS ALL

    If the status of a component is "Degraded," then observe the subcomponents one by one to discover the degraded component. Faulty subcomponents can be marked as such.

  3. To locate information that might be pertinent to the current issue, review the system log (SYSLOG) section of the SHOW ALL report.

    If the time frame of the failure is not available within the system log, then review the extended system log using the following CLI command:

    SHOW SYSLOG HISTORY 0

  4. To search for support information about the issue (if available), go to the Hewlett Packard Enterprise website (http://www.hpe.com/support/hpesc) and do the following:
    1. Enter HPE BladeSystem Onboard Administrator in the search field and press Enter.
    2. Select Documents from the results list at the left side of the page.
    3. To locate support information, filter the results using the selections available.
  5. For any low-level (transport layer) SAN or network connectivity errors in an interconnect device or network card connection, review any low-level FRU firmware update information provided by the SHOW UPDATE output in the SHOW ALL report.

    Any newer version available in the New Version column must be updated using the UPDATE DEVICE command. These errors cause an interruption in I/O connectivity. Update the firmware per module and not simultaneously.

    For more information about the UPDATE DEVICE command, see the HPE BladeSystem Onboard Administrator Command Line Interface Users Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/BladeSystem-docs).

  6. Use the UPLOAD SUPPORTDUMP OA CLI command to capture any entry in the system log file referring to Saving supportdump.

    Send this file to Hewlett Packard Enterprise Support for analysis, if needed.

    For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/OAsupportdump).