Browser Access Restriction Issues
Estimated reading time: 1 minute
The following sections describe how to troubleshoot browser access restriction issues that may occur when trying to access OT Link Platform.
- Google Chrome
- Mozilla Firefox
- Apple Safari.
Browsers typically display one of the following two warnings when trying to access OT Link Platform:
- Your connection is not private.
- Your connection is not secure.
OT Link Platform uses self-signed certificates by default. This type of warning is expected when using a self-signed certificate in a local environment.
Typically, you can bypass browser warnings on Chrome and Firefox with the following steps:
Chrome - Click Advanced, then click _Proceed to
Firefox - Click Advanced, then click Add Exception… at the bottom of the page. Click Confirm Security Exception on the popup window.
Browser Access Restrictions
The following table details some of the reasons for browser access restrictions and recommended steps to resolve the issues.
|Possible Causes||Recommended Steps to Resolve the Issue|
|Needs SSL certificate from trusted authority||
|Wrong date and time on computer/device||
|Browser cookies and cached files||
|Anti-virus software blocking SSL connection||
|Owner has configured website improperly||