Unable to execute HP SUM

Symptom

Unable to execute HP SUM.

ID: profilemgr.FirmwareSettingsInconsistent

Severity: Critical

Resource URI: https://{iLO IP Address}/rest/v1/systems/1/hpserversettings/firmwaredriverbaselinesettings

Cause
  • SUM binary does not exist in the staging location.

  • SUM binary does not have the execute permissions.

  • SUM encountered a failure during the execution.

Action
  1. Verify that the SUM binaries are available in the staging directory with execute permissions.
  2. Clear the following directories:
    • %temp%\\HPSUM%systemdrive%\\Windows\\Temp\\HPSUM (Windows)
    • /tmp/HPSUM (Linux)
  3. Retry the operation by applying the baseline settings again.
  4. If the issue persists, do the following:
    1. Log in to the server, and open a command prompt or shell.
    2. Change the directory to the staging location.
    3. Execute the gatherlogs command to collect the SUM and SUT logs.
  5. Contact your authorized support representative. For more information, see "Accessing Hewlett Packard Enterprise support."