1777-Slot X Drive Array – Storage Enclosure Problem Detected
1777-Slot X Drive Array – Storage Enclosure Problem Detected
(followed by one or more of the following):
- Cooling Fan Malfunction Detected
- Overheated Condition Detected
- Side-Panel must be Closed to Prevent Overheating
- Redundant Power Supply Malfunction Detected
- Unsupported ROM Type Installed on Backplane
- Enclosure Processor Not Detected or Responding – Turn system and storage enclosure power OFF and turn them back ON to retry. If this error persists, upgrade the enclosure firmware or replace the I/O module.
- Link Errors Detected by Expander
- Incorrect Bay Information Received from Enclosure
- Installed drives not detected, only I/O module 2 present
Solution 1 Cause
Action
Cooling fan malfunction detected.
- Check the cooling fan operation by placing a hand over the fan.
- Reseat the fan.
- Close the side panel.
- If the issue persists, replace the fan.
Solution 2 Cause
Action
Overheated condition detected.
- Check for obstructions.
- Check all internal connections.
- Check the cooling fan operation by placing a hand over the fan.
- Reseat the fan.
- Close the side panel.
- If the issue persists, replace the fan.
Solution 3 Cause
Action
Side panel must be closed to prevent overheating.
- Check for obstructions.
- Check all internal connections.
- Close the side panel.
Solution 4 Cause
Action
Redundant power supply malfunction detected.
- Check the LEDs. If the power LED is amber instead of green, this indicates that a redundant power supply has failed.
- Reseat the power supply.
- If the issue persists, replace the power supply.
Solution 5 Cause
Action
Unsupported ROM type installed on backplane.
- Reseat the controller.
- Update the controller firmware.
- If the issue persists, replace the controller.
- If the issue persists, update the firmware.
Solution 6 Cause
Action
Enclosure processor not detected or responding.
- Power off the system and storage enclosure.
- Power on the system and storage enclosure.
- If the issue persists, do one of the following, upgrade the storage enclosure firmware.
- If the issue persists, replace the I/O module.
Solution 7 Cause
Action
Link errors detected by expander.
- Reseat the I/O modules.
- Reseat the I/O module cables.
- Replace the cables, if damaged.
- If the issue persists, replace the I/O modules.
Solution 8 Cause
Action
Incorrect bay information received from enclosure.
- Reseat the I/O modules.
- Reseat the I/O module cables.
- Replace the cables, if damaged.
- If the issue persists, replace the I/O modules.
Solution 9 Cause
Action
Installed drives not detected, only I/O module 2 present.
- Reseat the I/O modules.
- Reseat the I/O module cables.
- Replace cables, if damaged.
- If the issue persists, replace I/O module 1.