There is a communication failure between the drive enclosure and the associated SAS interconnects

Symptom

There is a communication failure between the drive enclosure and the associated SAS interconnects.

ID: HpSmartStorageStorageEnclosure.MSG.CommunicationFailure

Severity: Critical

Health Category: Drive enclosure

Resource URI: /rest/drive-enclosures/

Action
  1. Verify that the interconnects are powered on and functioning correctly.
  2. If the drive enclosure is not in use by a server profile, do the following:
    1. Shut down all server profiles using this drive enclosure.
    2. Perform a hard reset on the drive enclosure.
    3. If the issue persists, reset the associated interconnects.
    4. If the issue persists, reseat the contained I/O adapters.
    5. If the issue persists, reseat the drive enclosure.
  3. If the issue persists, contact your authorized support representative and provide them with a support dump file.

    For more information, see "Accessing Hewlett Packard Enterprise support."