It might take a long time to download the entire Active Health System Log. If you must upload the Active Health System Log for a technical issue,
Hewlett Packard Enterprise recommends downloading the log for the specific range of dates in which the problem occurred.
Procedure
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Click
Information in the navigation tree, and then click the
Active Health System Log tab.
The Active Health System Log is inaccessible when a download of the log is in progress.
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Click
Show Advanced Settings.
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(Optional) Enter the following information to include in the downloaded file:
The contact information that you provide will be treated in accordance with the
Hewlett Packard Enterprise privacy statement. This information is not written to the log data stored on the server.
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Click
Download Entire Log.
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Save the file.
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If you have an open support case, you can email the log file to
gsd_csc_case_mngmt@hpe.com.
Use the following convention for the email subject: CASE: <case number>.
Files that are larger than 25 MB must be compressed and uploaded to an FTP site. If needed, contact
Hewlett Packard Enterprise for FTP site information.
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(Optional) Upload the file to the Active Health System Viewer.