Downloading the entire Active Health System Log

It might take a long time to download the entire Active Health System Log. If you must upload the Active Health System Log for a technical issue, Hewlett Packard Enterprise recommends downloading the log for the specific range of dates in which the problem occurred.

  1. Click Information in the navigation tree, and then click the Active Health System Log tab.

    The Active Health System Log is inaccessible when a download of the log is in progress.

  2. Click Show Advanced Settings.
  3. (Optional) Enter the following information to include in the downloaded file:
    • Support case number (up to 14 characters)

    • Contact name

    • Phone number (up to 39 characters)

    • Email address

    • Company name

    The contact information that you provide will be treated in accordance with the Hewlett Packard Enterprise privacy statement. This information is not written to the log data stored on the server.

  4. Click Download Entire Log.
  5. Save the file.
  6. If you have an open support case, you can email the log file to

    Use the following convention for the email subject: CASE: <case number>.

    Files that are larger than 25 MB must be compressed and uploaded to an FTP site. If needed, contact Hewlett Packard Enterprise for FTP site information.

  7. (Optional) Upload the file to the Active Health System Viewer.

    For more information, see