Click to view the SPP Support Statement

The Service Pack for ProLiant (SPP) is a comprehensive systems software and firmware update solution, which is delivered as a single ISO image. This solution uses Smart Update Manager (SUM) as the deployment tool and is tested on all HPE ProLiant Gen9 and Gen10 servers as defined in the Service Pack for ProLiant Server Support Guide found at

Important Notes:

Certain HPE Intel Based Ethernet Networks Adapters May Experience a Random TCP Receive (Rx) Packet Data Pointer Issue When Using The "Jumbo Packet" Feature With "Receive Side Coalescing (RSC). As a workaround, disable the "Jumbo Packet" from the Windows Device Manager in the [Advanced] tab for all HPE Intel based Ethernet 700 Series Network Adapters. HPE has released a Customer Bulletin that describes this issue in more detail.

HPE Synergy Customers - Before installing this SPP on Synergy, please review the information at

HPE StoreOnce Customers – Installation of the SPP can cause problems on StoreOnce systems.  Please go to the HPE Support Center at to find the appropriate StoreOnce update. 

Components for the G7 and Gen8 server platforms are available in the Post-Production SPPs and can be downloaded from For additional information, please refer to Reducing Server Updates

Note: Products sold prior to the separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. on November 1, 2015 may have a product name and model number that differ from current models.

Release Summary:

This SPP Production release contains components supporting the ProLiant, Synergy and Apollo Gen9 and Gen10 server platforms and options.  For Synergy, please review the information at SPP Release Notes, Server Support Guide, OS Support Guide, as well as other release documentation can be found here.

The 2018.11.0 SPP Production release provides support for:

  • Microsoft Windows Server 2019 
  • Online updates for Gen10 servers running VMware ESXi 6.7 U1   
  • Smart Update Manager 8.3.7

SPP 2018.11.0 supersedes the 2018.09.0 SPP. 


By downloading these products, you agree to the terms and conditions of the End User License Agreement(s) listed below. Refer to the documentation regarding using the image once downloaded to your environment.

NOTICE: Access to the SPP requires validation via the HPE Support Center. An active warranty or HPE support agreement is required to download the SPP. For more information, please view the SPP Warranty/Support Agreement Validation document; an HPE Passport login is required.

RECOMMENDATION: Before downloading, please complete the one-time association of a warranty or HPE Support Services to the user profile on the Contracts & Warranties page.

SPP Custom Download

Create an SPP Custom Download
Filter the SPP to create a customized download. Add SPP Supplements or reduce the download size by selecting pre-defined filter sets or choosing individual filter options.


This tab includes only significant Customer Advisories (CAs) that are known to exist within or be corrected by this release.


Hot Fixes
Resolved CAs
Open CAs
Known Limitations

Resolved CAs

Date CA Number Description Fixed SPP Version
8/23/2019 a00060570 (Revision) ProLiant Gen9 Series Servers - Unexpected Reset or Shutdown May Occur on ProLiant Gen9 Servers 2018.11.0
4/18/2019 a00050181 (Revision) VMware - Service Pack for ProLiant Version 2018.06.0 And Version 2018.09.0 Do Not Support Online Updates On Any HPE ProLiant Servers Running VMware ESXi 6.7/6.7 U1 2018.11.0
4/2/2019 a00047964 (Revision) HPE Network Adapters - HPE Intel Online Firmware Upgrade for VMware Performed Via Service Pack for ProLiant (SPP) Version 2018.03.0 (Or Later) Will Not Be Successful On Certain Systems Running VMware ESXi 6.0 / 6.5 / 6.7 / 6.7 U1 2018.11.0
2/21/2019 a00066615 HPE ProLiant Gen10 Servers - SUM Is Unable to Deploy QLogic Fibre Channel Adapter Firmware Component On Systems Running VMware ESXi 6.0 / 6.5 / 6.7 And Configured With Certain QLogic Fibre Channel Host Bus Adapters 2018.11.0
11/9/2018 a00059966 HPE ProLiant Gen10 Servers - HPE Management Software Bundle and HPE Utilities Software Bundle for VMware ESXi Are Not Listed in the Smart Update Manager (SUM) Inventory for Certain Servers 2018.11.0
11/1/2018 a00059657 SUSE Linux Enterprise Server 15 - Firmware Upgrade Does Not Complete And Displays FWUPG_ERR [6] for HPE Broadcom Network Adapters in SUSE Linux Enterprise Server 15 with Secure Boot Enabled 2018.11.0
10/16/2018 a00057922 HPE Host Bus Adapters - Firmware Update Required On Certain HPE HBAs When The HPE Firmware Flash for Emulex Fibre Channel Host Bus Adapters for Windows 2012/R2, Windows 2016 x64 version 2018.09.0 Is Run And The Firmware Update Is Not Successful 2018.11.0
9/21/2018 a00056442 HPE ProLiant DL385 Gen10 Server - When Using SATA Hard Disk Drives, the System May Fail to Boot After Upgrading the HPE 12Gb SAS Expander to Firmware Version 4.02 2018.11.0

Open CAs

Date CA Number Description Fixed SPP Version
6/4/2019 a00074697 HPE Intel Ethernet 10Gb 562SFP+ Adapter – HPE Intel i40ea Driver for Windows Server 2016 Versions or May Cause NTFS File Corruption to iSCSI Mounted Volumes When Jumbo Frames Are Enabled 2019.03.1
6/1/2019 a00074690 HPE Smart Array Gen9 Controllers - Firmware Update Required to Prevent Potential Data Loss With "1831-Slot X Drive Array" Message After Shutting Down the System by Pressing the Power Button or Selecting "Momentary Press" in HPE iLO During POST 2019.03.1
3/19/2019 a00066514 HPE Hard Disk Drives - FIRMWARE UPGRADE REQUIRED For Certain HPE 7.2K (2TB/1TB) SATA Hard Disk Drives to Prevent a Potential Data Integrity Risk 2019.09.0
7/30/2019 a00071157 (Revision) HPE Gen9 Smart Array Controllers/Smart Host Bus Adapters - Disks May Go Offline on ProLiant Gen9 Servers Configured With Certain HPE Smart Array Controllers/Smart HBAs Running In a VMware vSAN Environment Future Release
1/22/2019 a00064663 Linux - Flash Engine on all Drive Smart Components for Linux Modify File Permission of an Embedded storcli RPM and any Subsequent RPM Verification on Drive Smart Component RPM will Fail and Block Smart Update Manager (SUM) Future Release
1/21/2019 a00064443 Red Hat Enterprise Linux 7.5 - HPE Gigabit Ethernet Adapters Are Unable to Receive Packets when Maximum Transmission Unit (MTU) is higher than 1500 with HPE Intel IGB Driver Version Future Release
12/21/2018 a00062579 HPE Ethernet 10/25Gb 2-port 622FLR-SFP28 Converged Network Adapter - Firmware 8.35.43 Enables Additional Storage Functionality and Prevents Downgrades to Earlier Firmware Versions Future Release
12/12/2018 a00061900 HPE Ethernet Adapters - Intel E1R Driver for Windows Version Download Does Not Include an Associated Compsig File for HPE Integrated Lights-Out (iLO) Repository Support Future Release
10/18/2018 a00058528 (Revision) HPE Network Adapters - On HPE ProLiant Servers Running Any Linux Operating System and Configured With Certain Network Adapters With Firmware and Boot Code Version 7.13.63 (Or Later), Jumbo Packets May Fail Future Release

Known Limitations

Date CA Number Description
4/18/2019 a00050181 (Revision) VMware - Service Pack for ProLiant Version 2018.06.0 And Version 2018.09.0 Do Not Support Online Updates On Any HPE ProLiant Servers Running VMware ESXi 6.7/6.7 U1
4/11/2019 a00027128 (Revision) Linux - Attempting to Update the Firmware on HPE Broadcom Netxtreme-E Devices and Other Adapters May Not Complete if the Recommended Driver Is Not Installed and Loaded Prior to the Firmware Update
11/2/2018 a00059710 HPE Network Adapters - Unsupported VMware Mellanox Firmware Smart Components Get Selected For Deployment On ProLiant Gen10 Servers With VMware ESXi 6.0/6.5 and Configured With Certain Network Adapters During Remote Online Deployment Using SUM
9/18/2018 a00036618 (Revision) Linux - Both the Mellanox OFED or Mellanox Ethernet + RoCE driver and the Broadcom / QLogic RoCE Ethernet Drivers Will Not Load on an HPE ProLiant System
7/12/2018 a00051588 HPE ProLiant Gen7 Servers - On Systems Running VMware vSphere 6.0 And Configured With Certain Network Adapters, The HPE QLogic NC382i/NC532x Online Firmware Upgrade Utility for VMware Version 1.15.1 Displays as Selected at Every SUM Launch
11/6/2017 a00030192 HPE Network Adapters - Mellanox Ethernet + RoCE And OFED Driver Installation Conflicts With Broadcom NetXtreme-E Driver On HPE ProLiant Servers Running SUSE Linux Enterprise Server 12 SP3 (Or Later) And Configured With Certain Network Adapters
7/29/2017 a00020829 HPE OneView - OneView Reports "The Firmware Bundle Information Is Unavailable" When Uploading the Service Pack for ProLiant 2017.07.1 (or Later)

Expand below for information regarding SPP Documentation, SPP Update Compatibility, and Associated Web Pages and Documents.

SPP Documentation
SPP Update Compatibility
Associated Web Pages and Documents

Post-Production SPP

What is a Post-Production SPP and why is HPE separating the SPP into a production and generation specific Post-Production SPPs?

See Reducing Server Updates.

Which SPP should I use?
Server Generation Classification SPP to Use
Gen10 and Gen9 Production Latest Version
Gen8 Post-Production Gen8 Post-Production
G7 Post-Production G7 Post-Production
G6 and Older Post-Production Use the last SPP that contained the drivers and firmware for your server model(s).
What is the support life for the Gen8 and G7 Post-Production SPP?
Post-Production SPP Support Life
Gen8 Ends when HPE no longer supports the Gen8 server models
G7 End when HPE no longer supports the G7 server models
Will HPE release any future component updates for the Gen8 and G7 servers?

Yes, Gen8 and G7 component updates will be released as “Hot Fixes” (against the Gen8 and G7 Post-Production SPPs) to address security vulnerabilities and fix issues (on an as needed basis).

How will I know if a “Hot Fix” has been released against the Gen8 or G7 Post-Production SPP?
Post-Production SPP Where will future Hot Fixes be listed?
Gen8 Gen8 page - "Hot Fixes & Advisories" tab
G7 G7 page - "Hot Fixes & Advisories" tab
Can I download the Gen8 or G7 Post-Production SPPs with all of the “Hot Fixes” already included?

Yes, by downloading the “Full SPP” from the SPP Custom Download.

How do I download the Gen8 and G7 Post-Production SPPs?

The preferred mechanism for downloading production and Post-Production SPPs is the SPP Custom Download. The Post-Production SPPs are also available for download from the SPP Download Page and HPE Support Center.

SPP Custom Download

What do I need to know about creating a bootable ISO for offline use?

When booting the SPP for offline installs, only Linux firmware will be installed. The recommended filter settings for creating a bootable ISO for offline use are

  • Component Types - Firmware
  • Operating Systems - All versions of RHEL and SLES
All other filter settings may be used to include additional components to the iso for later use in online mode.

Does the Custom Download check for component installation dependencies?

No. Prior to using SPP Custom Download, please check component information to ensure dependencies are met BEFORE customizing the download. Please note, SUM does dependency checking during the installation phase. If dependencies are not met, SUM will notify that there are missing dependencies at installation time.

How do I download from the SPP Custom Download page?
  • Click on SPP Custom Download link
  • Select the appropriate SPP
  • Hover over the pre-built or Base SPP tile
  • Click on the Download icon at the bottom right to start download
  • If the browsers offers to save or open, select save
How do I create my own download?
  • Click on SPP Custom Download link
  • Select the appropriate SPP
  • Click on the "Create a new bundle" tile (plus sign tile)
  • Complete the "Configure Your Bundle" step with the applicable information of your choice and press "Next: Select Filters" button
  • Select filters as needed (no selection in any given category means everything in that category will be included)
  • Click the "Build" button
  • Preview selected components and click "Submit Build" button
  • Upon submission the build request is queued and will be processed as soon as possible
  • Build completion is indicated on the new tile or through email notification, if selected
How does a filter work?

SPP Custom Download presents a list of the most common keywords listed by the components in the system.

  • Choosing not to filter the results based on a category means that no restrictions are made for that category (e.g. no choices in the “Operating Systems” category means that all OSes will be included
  • In some cases, components fail to specify keywords in a section and then only match if the section is unfiltered.
  • In a section “no selection” MEANS “no filter”

Can I do offline installs with my customized download?

Yes. For best offline results, select all Linux operating systems.

My offline install shows no applicable components. What happened?

Linux was not included in the created download. The offline environment is Linux based and therefore requires Linux components.

How do I get SPP Custom Download?

There is nothing to download. SPP Custom Download is an online service for filtering and downloading the SPP.

What output formats are available?

SPP Custom Download can produce .zip and .iso formatted files.

Are the .iso files bootable?

SPP Custom Download offers the option to include a boot environment or to make a smaller package by excluding the boot environment.

Are SPP Custom Download generated payloads compatible with SUM?

Yes. SPP Custom Download generated deliverables are generated with the SUM custom baseline engine.

Does SPP Custom Download replace SUM Custom Baseline?

No. SPP Custom Download offers a way for the user to filter the SPP before downloading. SPP Custom Download also is restricted to only offer combinations based on a single SPP and its supplements in order to retain the "tested together" results.

Why are filter choices available that don't belong to the SPP that I selected?

Filter options shows the combination of filters appropriate for the set of SPPs currently carried on the SPP Custom Download service. Doing this allows a customer to create a set of filters that they can save and later re-use on several different SPP versions.


How do I find the latest SPP for an old OS/hypervisor version (e.g. Windows 2008) whose components are no longer on the SPP?

Use the new SPP OS Guide

What is the difference between SPP Online and SPP Offline Mode?
  • Online mode - Runs on a Windows® or Linux hosted operating system
  • Offline mode - Server boots to the SPP ISO (Bootable ISO only)
    Offline Automatic mode - Firmware components update without interaction
    Offline Interactive mode - Onscreen instructions guide the user to update firmware components
How does SPP relate to Smart Update?

Smart Update,, is the umbrella technology that encompasses several products, including both SUM and the SPP. The Smart Update website serves as a “one-stop shop” portal for SUM and the SPP, as well as other products.

What is the difference between SPP and SUM?

The SPP is a delivery mechanism for the firmware and software components for ProLiant servers, options, and the HPE BladeSystem infrastructure, including enclosure components. SUM is the deployment tool used to plan, schedule, and deploy the components delivered with the SPP.

What determines when an SPP is released?

SPP releases are driven by major ProLiant server releases, which occur several times a year. Although driven by the server releases, an SPP may not be released with every ProLiant server release. An SPP may also be released outside of a server release, so exceptions occur to the SPP’s delivery cycle alignment with major ProLiant server releases.

Last revised: Thursday, September 12, 2019