Click to view the SPP Support Statement

The Gen10 Service Pack for ProLiant (SPP) is a comprehensive systems software and firmware update solution, which is delivered as a single ISO image. This solution uses Smart Update Manager (SUM) as the deployment tool and is tested on all HPE ProLiant Gen10 and later servers as defined in the Service Pack for ProLiant Server Support Guide found at

Important Notes:

Recommended to upgrade to Gen10 2020.09.1 version. For more details please refer to below Custom Bulletin and Customer Advisory section.

  • Customer Bulletin & Customer Advisory
    • Gen10 2020.09.1 SPP addresses:
      • Critical Firmware Upgrade Required for Certain HPE NVMe Solid State Drive Models to Prevent Drive Failure After 4700 Hours of Operation. For additional information, please refer Customer Bulletin a00111900en_us
      • UEFI Secure Boot Evasion Vulnerability (aka BootHole Vulnerability) CVE-2020-10713, CVE-2020-15705 and CVE-2020-7205.  For additional information, please refer Customer Bulletin a00102358en_us
    • Gen10 2020.03.2 SPP and later contains all updates pertaining to Customer Bulletin a00097789en_us with the exception of the HPE Smart Array S100i SR Gen10 SW RAID Driver for Windows Server 2012 R2, Windows Server 2016, and Windows Server 2019 v106.12.6.0.  This driver can be found on and on Custom Download.
    • When using HPE OneView prior to version 5.00.00 and 2020.03.2 SPP and later, an error may be seen during FW update of iLO5. For additional information, please refer Customer Advisory a00094676en_us.
  • HPE StoreOnce Customers – Installation of the SPP can cause problems on StoreOnce systems.  Please go to the HPE Support Center at to find the appropriate StoreOnce update. 
  • Components for the G7 and Gen8 server platforms are available in the Post-Production SPPs and can be downloaded from For additional information, please refer to Reducing Server Updates

Note: Products sold prior to the separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. on November 1, 2015 may have a product name and model number that differ from current models.

Release Summary:

The 2020.09.1 Gen10 SPP Production release contains components supporting the ProLiant and Apollo Gen9, Gen10 and Gen10 Plus server platforms and options. This SPP release contains Smart Update Manager (SUM) 8.7.0 and driver support for:

  • Red Hat Enterprise Linux 7.8 and 8.2
  • SUSE Linux Enterprise Server 15 SP2 

This release now includes support for online update of VMware ESXi 7.0 and ESXi 7.0 U1 on Gen10 and later server platforms.

2020.09.0 SPP release supersedes the 2020.03.2 SPP.

For a complete list of components on the ISO, see the SPP Contents Report on the ISO or the SPP page (documentation tab).


By downloading these products, you agree to the terms and conditions of the End User License Agreement(s) listed below. Refer to the documentation regarding using the image once downloaded to your environment.

NOTICE: Login with your HPE Passport account to access the SPP via the HPE Support Center. An active warranty or HPE support agreement is no longer required to download the Gen10 SPP. Additionally, you must have an active warranty or support agreement linked to your HPE Passport account to access previous SPP releases. For more information, please view the SPP Warranty/Support Agreement Validation document.

SPP Custom Download

Create an SPP Custom Download
Filter the SPP to create a customized download. Add SPP Supplements or reduce the download size by selecting pre-defined filter sets or choosing individual filter options.


This tab includes only significant Customer Advisories (CAs) that are known to exist within or be corrected by this release.


Hot Fixes
Resolved CAs
Open CAs
Known Limitations

Resolved CAs

Date CA Number Description Fixed SPP Version
4/28/2021 a00047494 (Revision) HPE Integrated Lights-Out 4 (iLO) 4 - RESTful Command to Allow an Auxiliary Power-Cycle Is Available in Firmware Version 2.55 (and Later) 2020.09.1
9/18/2020 a00036220 (Revision) HPE ProLiant DL380 Gen10 Server - Platforms Configured With the Optional 2 x8 PCI Tertiary Riser May Experience an Issue Where One of the Slots On the Riser May Not Function Properly 2020.09.1
8/6/2020 a00029796 (Revision) VMware - When VMware ESXi 6.5, 6.7 or 7.0 Is Run on an HPE ProLiant Server, HPE iLO Messages 'hpilo-d0ccb0' May Populate in the VMkernel Log 2020.09.1
6/16/2020 a00100988 HPE Network Adapters - An Illegal Loopback Error Condition May Be Experienced with Certain HPE Network Adapters with Online Firmware Upgrade Utility (Linux x86_64) for HPE Mellanox Ethernet Only Adapters Version 1.0.11 2020.09.1
6/10/2020 a00100873 HPE InfiniBand FDR/Ethernet 10Gb/40Gb 2-port 544+FLR-QSFP Adapter - The MAC Address of the Network Adapter Will Not Be Displayed or it Will Be Displayed with All Zeros in iLO When the MCTP Is Enabled 2020.09.1
6/10/2020 a00100720 (Revision) HPE Integrated Lights-Out 5 (iLO 5) - Unable to Import SSH Key in iLO 5 Firmware v2.10 through v2.15 and a "SSH Key was not Found" or "Public Key Import Error" Message Is Displayed 2020.09.1
6/8/2020 a00100816 HPE Integrated Lights-Out 4 (iLO 4) - Digital Signature Algorithm (DSA) Is Not Disabled in iLO4 Firmware v2.72 (or Earlier) when "Enforce AES/3DES Encryption" Is Enabled 2020.09.1

Open CAs

Date CA Number Description Fixed SPP Version
5/14/2021 a00107119 (Revision) HPE Smart Array SR Gen10 Controllers - Logical Drives May Become Inaccessible If Controller v2.03 (or Earlier) Is Updated to Versions 2.62 Up to 3.21 When Multiple SmartCache Logical Drives Are configured On a Single SmartCache Array 2021.05.0
4/30/2021 a00108306 (Revision) HPE Smart Array SR - HPE Smart Array SR Event Notification Service for Windows Version and Will Display An Incorrect Error Message During an Update 2021.05.0
3/8/2021 a00092491 (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation 2021.05.0
11/24/2020 a00108399 HPE Gen10 Platform"s -On Systems Running Any Version of AMS for VMware ESXi 6.7 Prior to 11.6.0, Kernel Logs May Be Flooded With an Admission failure in path: ams/ps.5099727/uw.5099727" Message 2021.05.0
11/24/2020 a00108394 HPE Gen10 Servers - Power-On Self-Test (POST) Reset Loop May Occur at Memory Initialization Due to Faulty DIMM On HPE Gen10 Servers with System ROM Version 2.30 Through Version 2.36 2021.05.0
11/3/2020 a00107148 HPE ProLiant Gen10 Servers - AMD-Based Servers May Experience Increased Rate of Correctable Memory Errors 2021.05.0
9/22/2020 a00053824 (Revision) HPE Gen9 and Gen10 Systems - The Linux valgrind Utility May Report Lost Memory In HPE amsd and HPE ams 2021.05.0
8/3/2020 a00061903 (Revision) HPE StoreFabric FC QLogic Host Bus Adapter Driver For Red Hat Enterprise Linux 7.5 May Result In A "depmod: WARNING:" Message During Installation 2021.05.0
6/10/2020 a00098241 (Revision) HPE Apollo -Multiple Drives May Be Reported as Failed and Are Non-Responsive After a Reboot When the System Configures Some Versions of Expander Firmware 2021.05.0
2/9/2021 a00070783 (Revision) Linux - Smart Update Manager (SUM) Incorrectly Displays Server Platform Services (SPS) Firmware Component with a Failed Dependency on Certain HPE Systems Running Linux Future Release
2/1/2021 a00068235 (Revision) HPE Smart Array S100i SR - Systems May Display a "Smart Array Erase Status: Enumeration Failed" Message While Performing One-Button Secure Erase With HPE Smart Array S100i SR Gen10 Software RAID/HPE SR100i Gen10+ SW RAID Configured Future Release
2/1/2021 a00064443 (Revision) Red Hat Enterprise Linux 7.5 - HPE Gigabit Ethernet Adapters Are Unable to Receive Packets when Maximum Transmission Unit (MTU) is higher than 1500 with HPE Intel IGB Driver Version Future Release
1/19/2021 a00110109 HPE ProLiant DL325/DL385 Gen10 or Gen10 Plus Servers - Memory Performance Optimization For Servers Configured with AMD EPYC 7002 Series Processors Future Release
1/8/2021 a00109807 HPE ProLiant DL385 Gen10 Server - System May Stop Responding Very Early During Power-On Self-Test (POST) if Configured with AMD EPYC Gen1 Processors and Running System ROM Version 2.42 Future Release
12/2/2020 a00108729 HPE Network Adapters - Incorrect Available Firmware Version 1.2658.0 Is Displayed For Certain Network Adapters After Using the Intel Online Firmware Upgrade Utility for VMware v3.13.12 Included In the Gen10 SPP Version 2020.09.0 Future Release
11/25/2020 a00108475 HPE Smart Update Manager (SUM) - Online Deployment of HPE SPP Firmware and Driver Packages to HPE ProLiant Gen9/Gen10 VMware ESXi Host Systems May Encounter a Deployment Error on SUM 8.5.7 (or Earlier) Future Release
11/25/2020 a00107842 (Revision)HPE ProLiant Gen9/Gen10 Servers - Unexpected SNMP Trap 11020 cpqHoMIBHealthStatusArray Change May Be Generated on Systems Running a Microsoft OS, HPE AMS for Windows x64 v2.30.1.0 (or Earlier) and With Unconnected Ports on FC/FCoE HBA Future Release
11/19/2020 a00107712 (Revision) HPE ProLiant Gen10 Plus Platforms - Systems Configured With 2nd Gen AMD EPYC Processors and Running a System ROM Version Earlier Than v1.38 May Experience a Bank 0x00000005 UMCE or an Uncorrectable PCI Express Error Future Release
11/18/2020 a00107106 (Revision) HPE ProLiant/Synergy Gen10 Systems - High IO Spikes May Be Observed Every 5 Minutes on VMware vCenter When Running VMware ESXi 6.7 U3/ESXi 7.0 Due to Agentless Management Service (AMS) Agent Against All Datastores Future Release
11/16/2020 a00108194 HPE ProLiant XL225n Gen10 Plus Server - RDE And Thermal Data May Be Missing When Booting Server With An HPE NS204i-t NVMe PCIe Boot Controller Future Release
11/16/2020 a00108193 ProLiant XL225n Gen10 Plus Server - System May Fail to Boot Into an HPE NS204i-t NVMe PCIe3 x4 OS Boot Device During a Reboot Future Release
11/2/2020 a00107228 HPE Integrated Lights-Out 5 (iLO 5) - HPE ProLiant XL230k Gen10 Servers in an HPE Apollo 6000 Chassis May Not Display All Six Power Supplies Future Release
10/5/2020 a00047502 (Revision) VMware - Remote Online Deployment Failure of Mellanox Firmware Smart Components May Occur on HPE ProLiant Gen9 Servers Running ESXi 6.5 / 6.7 / 7.0 And Configured With Certain Network Adapters When Deployed With Smart Update Manager Future Release
9/18/2020 a00037507 (Revision) HPE ProLiant DL325/DL385 (Gen10/Gen10 Plus) or ProLiant XL225n Gen10 Plus Servers - Windows Server 2016 Will Not Respond During Boot of Installation Media If IOMMU Is Enabled With AMD EPYC Processors Future Release
9/11/2020 a00004677 (Revision) HPE Intelligent Provisioning - Partition Attributes of the Recovery Partition May Be Set to 0xC000000000000001 Instead of 0x8000000000000001 in Intelligent Provisioning Version 2.40, 2.40 (B), 2.50 or 3.20 Future Release
8/7/2020 a00078623 (Revision) HPE OneView - Custom Firmware Bundle that Includes Virtual Connect Firmware Version 4.75 Will Not Function as Expected Future Release
7/6/2020 a00054065 (Revision) SUSE Linux Enterprise Server 12 - While Installing the HPE Intel i40e Drivers for SUSE Linux Enterprise Server 12, Depmod Warning Messages with Regards to the i40iw and i40e Driver May Be Displayed Future Release
6/3/2020 a00100645 Linux - HPE ProLiant DL20 Gen10 or HPE ProLiant ML30 Gen10 Running Linux May Not Enable Second Port for Embedded Network Adapter If Configured with Multiple HPE Ethernet 10/25Gb 2-port 621SFP28 or HPE Ethernet 10Gb 2-port 521T Adapters Future Release
2/27/2020 a00088204 (Revision) HPE ProLiant Gen9/Gen10 Servers - When Configured With Certain Network Adapters and Running the Service Pack for ProLiant (SPP) in Offline Mode, the Intel Firmware Component May Fail on Every Smart Update Manager (SUM) Launch Future Release
10/9/2019 a00071157 (Revision) HPE Gen9 Smart Array Controllers/Smart Host Bus Adapters - Disks May Go Offline on ProLiant Gen9 Servers Configured With Certain HPE Smart Array Controllers/Smart HBAs Running In a VMware vSAN Environment Future Release
4/2/2019 a00020204 (Revision) HPE Network Adapters - HPE QLogic NX2 Online Firmware Upgrade Utility Requires The HPE QLogic NX2 10/20 GbE Multifunction Driver For Windows Server Version (Or Later) To Prevent a Firmware Upgrade Failure Future Release
1/22/2019 a00064663 Linux - Flash Engine on all Drive Smart Components for Linux Modify File Permission of an Embedded storcli RPM and any Subsequent RPM Verification on Drive Smart Component RPM will Fail and Block Smart Update Manager (SUM) Future Release
12/21/2018 a00062579 HPE Ethernet 10/25Gb 2-port 622FLR-SFP28 Converged Network Adapter - Firmware 8.35.43 Enables Additional Storage Functionality and Prevents Downgrades to Earlier Firmware Versions Future Release
12/12/2018 a00061900 HPE Ethernet Adapters - Intel E1R Driver for Windows Version Download Does Not Include an Associated Compsig File for HPE Integrated Lights-Out (iLO) Repository Support Future Release
10/18/2018 a00058528 (Revision) HPE Network Adapters - On HPE ProLiant Servers Running Any Linux Operating System and Configured With Certain Network Adapters With Firmware and Boot Code Version 7.13.63 (Or Later), Jumbo Packets May Fail Future Release

Expand below for information regarding SPP Documentation, SPP Update Compatibility, and Associated Web Pages and Documents.

SPP Documentation
Hotfix Matrix
SPP Update Compatibility
Associated Web Pages and Documents

Post-Production SPP

What is a Post-Production SPP and why is HPE separating the SPP into a production and generation specific Post-Production SPPs?

See Reducing Server Updates.

Which SPP should I use?
Server Generation Classification SPP to Use
Gen10 and Gen9 Production Latest Version
Gen8 Post-Production Gen8 Post-Production
G7 Post-Production G7 Post-Production
G6 and Older Post-Production Use the last SPP that contained the drivers and firmware for your server model(s).
What is the support life for the Gen8 and G7 Post-Production SPP?
Post-Production SPP Support Life
Gen8 Ends when HPE no longer supports the Gen8 server models
G7 End when HPE no longer supports the G7 server models
Will HPE release any future component updates for the Gen8 and G7 servers?

Yes, Gen8 and G7 component updates will be released as “Hot Fixes” (against the Gen8 and G7 Post-Production SPPs) to address security vulnerabilities and fix issues (on an as needed basis).

How will I know if a “Hot Fix” has been released against the Gen8 or G7 Post-Production SPP?
Post-Production SPP Where will future Hot Fixes be listed?
Gen8 Gen8 page - "Hot Fixes & Advisories" tab
G7 G7 page - "Hot Fixes & Advisories" tab
Can I download the Gen8 or G7 Post-Production SPPs with all of the “Hot Fixes” already included?

Yes, by downloading the “Full SPP” from the SPP Custom Download.

How do I download the Gen8 and G7 Post-Production SPPs?

The preferred mechanism for downloading production and Post-Production SPPs is the SPP Custom Download. The Post-Production SPPs are also available for download from the SPP Download Page and HPE Support Center.

SPP Custom Download

What do I need to know about creating a bootable ISO for offline use?

When booting the SPP for offline installs, only Linux firmware will be installed. The recommended filter settings for creating a bootable ISO for offline use are

  • Component Types - Firmware
  • Operating Systems - All versions of RHEL and SLES
All other filter settings may be used to include additional components to the iso for later use in online mode.

Does the Custom Download check for component installation dependencies?

No. Prior to using SPP Custom Download, please check component information to ensure dependencies are met BEFORE customizing the download. Please note, SUM does dependency checking during the installation phase. If dependencies are not met, SUM will notify that there are missing dependencies at installation time.

How do I download from the SPP Custom Download page?
  • Click on SPP Custom Download link
  • Select the appropriate SPP
  • Hover over the pre-built or Base SPP tile
  • Click on the Download icon at the bottom right to start download
  • If the browsers offers to save or open, select save
How do I create my own download?
  • Click on SPP Custom Download link
  • Select the appropriate SPP
  • Click on the "Create a new bundle" tile (plus sign tile)
  • Complete the "Configure Your Bundle" step with the applicable information of your choice and press "Next: Select Filters" button
  • Select filters as needed (no selection in any given category means everything in that category will be included)
  • Click the "Build" button
  • Preview selected components and click "Submit Build" button
  • Upon submission the build request is queued and will be processed as soon as possible
  • Build completion is indicated on the new tile or through email notification, if selected
How does a filter work?

SPP Custom Download presents a list of the most common keywords listed by the components in the system.

  • Choosing not to filter the results based on a category means that no restrictions are made for that category (e.g. no choices in the “Operating Systems” category means that all OSes will be included
  • In some cases, components fail to specify keywords in a section and then only match if the section is unfiltered.
  • In a section “no selection” MEANS “no filter”

Can I do offline installs with my customized download?

Yes. For best offline results, select all Linux operating systems.

My offline install shows no applicable components. What happened?

Linux was not included in the created download. The offline environment is Linux based and therefore requires Linux components.

How do I get SPP Custom Download?

There is nothing to download. SPP Custom Download is an online service for filtering and downloading the SPP.

What output formats are available?

SPP Custom Download can produce .zip and .iso formatted files.

Are the .iso files bootable?

SPP Custom Download offers the option to include a boot environment or to make a smaller package by excluding the boot environment.

Are SPP Custom Download generated payloads compatible with SUM?

Yes. SPP Custom Download generated deliverables are generated with the SUM custom baseline engine.

Does SPP Custom Download replace SUM Custom Baseline?

No. SPP Custom Download offers a way for the user to filter the SPP before downloading. SPP Custom Download also is restricted to only offer combinations based on a single SPP and its supplements in order to retain the "tested together" results.

Why are filter choices available that don't belong to the SPP that I selected?

Filter options shows the combination of filters appropriate for the set of SPPs currently carried on the SPP Custom Download service. Doing this allows a customer to create a set of filters that they can save and later re-use on several different SPP versions.


How do I find the latest SPP for an old OS/hypervisor version (e.g. Windows 2008) whose components are no longer on the SPP?

Use the new SPP OS Guide

What is the difference between SPP Online and SPP Offline Mode?
  • Online mode - Runs on a Windows® or Linux hosted operating system
  • Offline mode - Server boots to the SPP ISO (Bootable ISO only)
    Offline Automatic mode - Firmware components update without interaction
    Offline Interactive mode - Onscreen instructions guide the user to update firmware components
How does SPP relate to Smart Update?

Smart Update,, is the umbrella technology that encompasses several products, including both SUM and the SPP. The Smart Update website serves as a “one-stop shop” portal for SUM and the SPP, as well as other products.

What is the difference between SPP and SUM?

The SPP is a delivery mechanism for the firmware and software components for ProLiant servers, options, and the HPE BladeSystem infrastructure, including enclosure components. SUM is the deployment tool used to plan, schedule, and deploy the components delivered with the SPP.

What determines when an SPP is released?

SPP releases are driven by major ProLiant server releases, which occur several times a year. Although driven by the server releases, an SPP may not be released with every ProLiant server release. An SPP may also be released outside of a server release, so exceptions occur to the SPP’s delivery cycle alignment with major ProLiant server releases.

Last revised: Monday, September 6, 2021