Networking products from Hewlett Packard Enterprise and Aruba, a Hewlett Packard Enterprise company, set the standards for quality and reliability, and come with warranties you can depend on.

For your product warranty coverage, please see the HPE Networking product warranty summary.

Introducing the new HPE OfficeConnect Support Portal

HPE has launched the OfficeConnect Support Portal to make the small business support experience faster, simpler and more intuitive, and now offers around the clock support at no additional cost during the warranty period.

  • The OfficeConnect new warranty and support experience offers:
    • A dedicated OfficeConnect portal that provides an easy online support experience
    • Quick links and dropdown menus to access software, documentation and support for selected products (including manuals, getting started guides, policies, etc.)
    • A chat icon to open a 24x7 chat support case at any time for the entire warranty period, in all regions
  • For OfficeConnect products purchased after October 1, 2017* the new warranty offers:
    • 24x7 phone support for the first 90 days
    • 24x7 chat support (English only) for the entire warranty period
    • Next business day shipment of advanced hardware replacement - includes fans and power supplies
    • Affordable service packages offering extended 24x7 phone support (contact the partner where you purchased your gear)

* Includes all OC20 products purchased prior to October 1, 2017