Troubleshooting > Troubleshooting appliance update

  

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Troubleshooting appliance update

Version error prevents appliance update

Symptom Possible cause and recommendation

You see Same version is already installed

The version you are attempting to install is already installed

  1. Go to the Settings→Actions drop down list and select Update Foundation appliances.

  2. Follow the Update Foundation appliances instructions.

You see A higher version is already installed

You are attempting to install a version of the update kit that is older than the currently installed version

  1. Go to the Settings→Actions drop down list and select Update Foundation appliances.

  2. Follow the Update Foundation appliances instructions.

Error occurs during update process

Symptom Possible cause and recommendation

You see There was an unexpected problem moving the file to the system

A file with an incorrect format was selected on the update appliance screen

  1. Go to the Settings→Actions drop down list and select Update Foundation appliances.

  2. Select the correct file format (extension.bin).

  3. Follow the Update Foundation appliances instructions.

You see The appliance is about to restart. Upgrade failed, reverting snapshots

A critical error occurred and the appliance reverted to the current version

  1. Wait for the system to recover. All file system data that was saved before the upgrade process started will be recovered.

  2. Retry the update process using the Update Foundation appliances instructions.

See also

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