Before calling support

Documentation feedback

Basic troubleshooting tips

Diagnosing with the LEDs

HPE networking tools

Hardware diagnostic tests

Restoring the factory default configuration

Downloading new software

HPE customer support services

If you are still having trouble with your switch, HPE offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support.

For live assistance

Go to the Contact Hewlett Packard Enterprise Worldwide website: www.hpe.com/assistance

To access documentation and support services

Go to the Hewlett Packard Enterprise Support Center website: www.hpe.com/support/hpesc

To access the HPE information library

Go to Hewlett Packard Enterprise Information Library website: www.hpe.com/info/enterprise/docs

To download product updates

Go to either of the following:

To view and update your entitlements

Go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials