Drives are failed

Action:

1. Be sure no loose connections exist.
2. Check to see if an update is available for any of the following:
   • Smart Array Controller firmware
   • Dynamic Smart Array driver
   • Host bus adapter firmware
   • Expander backplane SEP firmware
   • System ROM
3. Be sure the drive or backplane is cabled properly.
4. Be sure the drive data cable is working by replacing it with a known functional cable.
5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure.
6. Run Insight Diagnostics and replace failed components as indicated.
7. Run ACU and check the status of the failed drive.
8. Be sure the replacement drives within an array are the same size or larger.
9. Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.
10. Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated.