Use Intelligent Provisioning

The Active Health System download option on the Intelligent Provisioning Maintenance Options screen allows you to download Active Health System telemetry data from the server onto a USB key in the form of an Active Health System log file:

hp_serial#_date.ahs

The log file is sent to HP Services for problem resolution. Use this screen to select the duration for which data needs to be extracted and the USB key as destination media. You can select a specific start and end date to limit the duration of data extraction. A sample of the Active Health System telemetry is displayed on the Active Health System download screen.

To download and submit the Active Health System log file:

1. Insert a USB key into the server.
2. Press the F10 key to boot to Intelligent Provisioning during server boot.
3. Launch the Active Health System download from the Intelligent Provisioning Maintenance page.
4. In the Active Health System download screen, select the USB key from the drop down menu.

   If you have inserted the USB key after launching Active Health System Download, click Rescan.

5. Select the duration of data retrieval in days, or select Download the entire Active Health System log to extract all data available in Active Health System download.

   HP recommends 7 days to keep the file size minimal. Files larger than 15 MB cannot be sent to HP.

6. Click Download to save the data to USB key.
7. Enter contact information (optional) in the form provided. The contact information will help HP Support in providing better assistance.
8. Contact HP Support, with the log file available for email submission.
9. After getting a Case ID from HP Support, email the log file to HPSupport_Global@hp.com, with the case ID in the subject. For example, <CASE:123456789>.
10. You will receive a confirmation email when your AHS log file is correctly attached to your open HP Support case and received.

    Click Cancel to cancel the operation at any time.