Troubleshooting integrated tools

You cannot log in to HP Operations Orchestration

Symptom	Possible cause and recommendation
Cannot log in to OO Central using the CloudSystem Foundation administrator password	OO administrator password and CloudSystem Foundation administrator password are not synchronized The OO administrator password may have changed since CloudSystem Foundation was installed. When CloudSystem Foundation is installed and configured, the OO administrator password is set to match the Foundation administrator password. If the OO administrator password is changed after installation, then the OO administrator and Foundation administrator passwords are not synchronized. Log in to OO using the most recent OO administrator password. (You may need to obtain the password from the person who changed the OO administrator account.) If you cannot perform step 1, contact HP support for help with resetting the OO administrator password. See How to contact HP.

Symptom

Possible cause and recommendation

Cannot log in to OO Central using the CloudSystem Foundation administrator password

OO administrator password and CloudSystem Foundation administrator password are not synchronized

The OO administrator password may have changed since CloudSystem Foundation was installed. When CloudSystem Foundation is installed and configured, the OO administrator password is set to match the Foundation administrator password. If the OO administrator password is changed after installation, then the OO administrator and Foundation administrator passwords are not synchronized.

Log in to OO using the most recent OO administrator password. (You may need to obtain the password from the person who changed the OO administrator account.)
If you cannot perform step 1, contact HP support for help with resetting the OO administrator password. See How to contact HP.

VMware vCenter Server registration fails

Symptom Possible cause and recommendation

Symptom	Possible cause and recommendation
When registering VMware vCenter Server, `Unable to validate connection to VMware vCenter Server` is displayed	To troubleshoot configuration errors, click the Edit link to the right of the VMware vCenter Server panel on the Integrated Tools screen. See also Register and Edit VMware vCenter Server screen details. VMware vCenter Server address is incorrect Make sure the FQDN or IP address is correct for the VMware vCenter Server you are trying to register. VMware vCenter Server port is incorrect Check the VMware vCenter Server properties and verify that the port number you are using is correct. VMware vShield Manager details are incorrect Check the address of the vShield Manager and verify that you are entering the correct address for the security group. Make sure you are entering an authorized user name and password for vShield Manager.

When registering VMware vCenter Server, Unable to validate connection to VMware vCenter Server is displayed

To troubleshoot configuration errors, click the Edit link to the right of the VMware vCenter Server panel on the Integrated Tools screen. See also Register and Edit VMware vCenter Server screen details.

VMware vCenter Server address is incorrect

Make sure the FQDN or IP address is correct for the VMware vCenter Server you are trying to register.

VMware vCenter Server port is incorrect

Check the VMware vCenter Server properties and verify that the port number you are using is correct.

VMware vShield Manager details are incorrect

Check the address of the vShield Manager and verify that you are entering the correct address for the security group.
Make sure you are entering an authorized user name and password for vShield Manager.

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