Troubleshooting storage

Incorrect compute node connectivity configuration

1. Confirm the connectivity configuration from the targeted compute node to the 3PAR storage system iSCSI port. See HP 3PAR StoreServ Storage documents for additional information.

2. Retry the connection.

Multiple virtual domains are defined on the 3PAR storage system

1. Edit the storage virtual domain to be in the same location as the compute server storage location. See HP 3PAR StoreServ Storage documents for additional information.

2. Verify that the domains are displayed in the Domains drop-down selector on the Add block storage driver screen. See Add Block Storage Drivers.

The base appliance is unable to establish SSH connection with the 3PAR storage system

1. Retry the request.

2. If the error persists, verify that SSH connections to the 3PAR storage system can be established from the base appliance, and then try the request again.

   See HP 3PAR StoreServ Storage documents for additional information.

The base appliance is unable to establish an HTTPS connection with the 3PAR storage system

1. Retry the request.

2. If the error persists, re-import the 3PAR SSL certificate into the base appliance, and then retry the request.

   See Managing certificates from a browser for additional information.

The host key has changed

	NOTE: The host key can change when upgrading firmware, or if CloudSystem Console security is compromised.

1. Manually verify that the correct 3PAR SSH host key is installed on the base appliance.

   See HP 3PAR StoreServ Storage documents for additional information.

Missing or incorrect user ID and password combination

1. Enter a valid user ID and password for the 3PAR storage system to which you want to associate the driver.

   See also Storage System Access.

2. If this corrects the problem the Details section is displayed on the Add Block Storage Driver screen or the block storage driver Edit screen.

Missing or invalid FQDN or IP address

1. Enter a valid fully qualified domain name or IP address for the storage system to which you want to associate the driver.

   See also Storage System Access.

2. If this corrects the problem the Details section is displayed on the Add Block Storage Driver screen or the block storage driver Edit screen.

The driver that you are trying to delete is associated with one or more volume types

1. Delete the associated volume type(s), and retry the delete driver action. See Delete Volume Types.

2. With the filters set to All statuses, verify that the volume type no longer appears in the list on the Block Storage Drivers overview screen.

The volume type that you are trying to delete is associated with one or more volumes

1. Delete the associated volume(s), and retry the delete volume type action. See Delete Volumes.

2. With the filters set to All statuses and All driver types, verify that the volume type no longer appears in the list on the Volume types overview screen.

The volume type that you are trying to edit was created outside of the CloudSystem Console

1. Use the CloudSystem Console to delete the volume type. See Delete Volume Types.

2. Use the CloudSystem Console to add the volume type. See Add Volume Types.

3. Use the CloudSystem Console or Cloud Service Management Console to edit the volume type. See Edit Volume Types.

The volume status displayed in the CloudSystem Console refreshes only once per hour with data from the CloudSystem Portal

1. No action is required. Always refer to the status displayed in the CloudSystem Portal for the most current volume status. The hourly refresh will update the status in the CloudSystem Console.