Troubleshooting > Troubleshooting the CloudSystem Portal

  

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Troubleshooting the CloudSystem Portal

You cannot log in to the CloudSystem Portal

Symptom Possible cause and recommendation

You are a newly designated Infrastructure administrator and you see the error Invalid user name or password

The credentials that allow an Infrastructure administrator to log into the CloudSystem Portal are not created

  1. Log in to the CloudSystem Console.

  2. Log in to the CloudSystem Portal.

    Credentials are generated when the administrator logs into the CloudSystem Console.

The error You don't have permissions to access: /portal/admin/info/ is displayed

Possible communication error with OpenStack Identity (Keystone) service

  1. Exit the browser and restart it.

  2. Log in to the CloudSystem Portal again.

You are logged out of the CloudSystem Console while using the CloudSystem Portal

Symptom Possible cause and recommendation

The system logs you out of the CloudSystem Console while you are using the CloudSystem Portal to launch an instance console

Conflict between console sessions

  1. Log in to the CloudSystem Console again.

Virtual machine console cannot be accessed

Symptom Possible cause and recommendation

When opening the virtual machine console in the CloudSystem Portal, the CloudSystem Portal does not connect to the virtual machine

Port not opened in the compute node security profile

  1. Log in to vCenter Server.

  2. Select the compute hypervisor and click the Configuration tab.

  3. Click Security Profile in the left menu.

  4. Open Firewall Properties and add the option VM serial port connected over network.

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