HPE remote support overview

Using remote support with HPE Proactive Care service

Prerequisites

Registering for Insight Online direct connect

Registering for Insight Remote Support after the initial configuration and registration tasks

Registering for Insight Remote Support central connect

Use this procedure to register a server for Insight Remote Support central connect.

  1. Verify that the server meets the prerequisites for using Insight Remote Support.

    For more information, see Prerequisites.

  2. Select Connect this server through my Connected Products host server.

    The page refreshes to show the Insight Remote Support central connect registration options.

  3. Enter the host server name or IP address and port number.

    The default port is 7906.

  4. Click Register.

    Intelligent Provisioning notifies you that the registration process is finished.

  5. Click the Continue right arrow to proceed to the Intelligent Provisioning home page.

  6. To ensure successful Insight Remote Support operation, complete the following steps after you install the system software:

    1. Optional: Verify that the server operating system is running and AMS is installed.

      Hewlett Packard Enterprise recommends installing AMS. For more information, see the iLO 4 user guide.

      AMS is installed automatically if you use the Intelligent Provisioning Recommended installation method for Windows installation.

      Proactive Care customers only: AMS installation is required in order to receive the following Proactive Care services features: Proactive Scan Report and Firmware and Software Version Report.

      Using AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server name, the displayed server name in Insight Online and Insight RS is derived from the server serial number.

    2. If you did not install AMS, do one of the following to ensure that the server name is displayed correctly in Insight Online and Insight RS:

      • For Windows systems only, start the operating system. Insight Online and Insight RS will use the Windows computer name to identify the server.

      • Configure the Server Name on the Administration → Access Settings page in the iLO web interface.

        The server name is displayed in Insight Online and Insight RS, and can be viewed by HPE Support and your authorized service provider, reseller/distributor, and installer. To protect your privacy, do not use sensitive information in the server name.

    3. Verify that the ProLiant iLO 3/4 Channel Interface Driver is installed.

      This driver is installed automatically if you use the Intelligent Provisioning Recommended installation method for Windows installation.

      This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat Enterprise Linux 6 and 7, and it is automatically loaded.

      For more information, see the iLO 4 user guide.